Building Web 2.0 User Assistance with Adobe AIR and RoboHelp 8: Live eLearning session

If you have seen our new Help System in our Technical Communication Suite 2 (TCS2) products, namely Captivate 4, FrameMaker 9 and RoboHelp 8, you have probably noticed the Web 2.0 approach we took this time around by using Adobe AIR as the platform and RoboHelp 8 for authoring and publishing the Help.

This new innovative format is proving to be a big hit with our customers, the media and also with internal Adobe teams, so our entire business unit couldn’t be happier.

There’s so much to like about it and if you are like many people who really like this innovative format and the Web 2.0 benefits it provides end-users, such as the social networking aspect of posting and reading users’ comments, you are likely asking How do I create one of these AIR applications myself?

Great question indeed, and in this upcoming free, live eLearning session on "Building Web 2.0 User Assistance with Adobe AIR and RoboHelp 8," I will guide you through the entire process.

This session will be similar to the FrameMaker 9 User Interface and the Captivate 4 new features sessions I did.

Here are the specifics and what we will cover during this 90-minute live eLearning session:

When: Thursday, March 26, 2009 at 8:00am Pacific Time.  Earlier than normal to accommodate our overseas customers.


Registration: There’s no official registration required, however in the 2 sessions I did on FM9 and CP4, I ended up with a lot more participants that I was prepared for, so please confirm your participation in one of two ways, either open and accept the MS Outlook iCalendar below, or drop me a comment through this blog letting me know you’ll attend.

Right-click here and save this MS Outlook iCalendar of the meeting on your Calendar.

Login instructions: Click the link above as early as 30 minutes before the start time, enter as Guest, type your Full Name (do not type Guest as the name) and click Enter Room.  For the audio portion of the meeting, you will need to turn on your computer speakers and adjust the volume appropriately.  I will conduct a series of audio tests as participants begin to join.

Click here to make sure your system is properly configured to participate in this eLearning session via Acrobat Connect Pro.

One more thing to do is to make sure you have the latest Flash Player installed, because the session will include practice simulations in the Flash format.  Click here to install the latest Flash Player.

Duration: 90 minutes to accommodate questions and practice simulations.

Session Description: This eLearning session will cover the following topics:

  • The ABCs of Adobe AIR and how the AIR APIs apply to Web 2.0 Online Help
  • Examples of popular Adobe AIR applications, such as eBay Desktop, FedEx Desktop, and TweetDeck
  • Differences between the four output types available in RoboHelp 8, as illustrated here:
  • Building your first Adobe AIR application from RoboHelp 8
  • Understanding Adobe AIR installation, Updates and Certificates
  • Using the Adobe Help Viewer for combining multiple Help systems into a single Adobe AIR application using a .helpcfg XML file
  • Building Community-based Help systems using the Commenting feature
  • Personalizing the Help through Web links and RSS feeds
  • Including a PDF version of the Help in the Adobe AIR application
  • Understand the auto-update feature for keeping Help systems up-to-date

As always, I’m looking forward to this eLearning session and I hope to see you there!


  • Virginia Wilber

    Is this available on-line?

  • Hi Virginia, thanks for your comment and yes, the sample AIRHelp I showed during this recording is available for public download. Here’s the link.RJ Jacquez

  • thomas groppi

    Can i watch them, are they recorded somewhere. Tx Thomas

  • thomas groppi

    oops got them

  • thomas groppi

    no only found the sample scene
    live eLearning session on “Building Web 2.0 User Assistance with Adobe AIR and RoboHelp 8,
    Is it recorded somewhere ?

Powered by WordPress. Designed by WooThemes