For the last couple of weeks, I’ve been traveling across Europe, where I had the opportunity to attend and speak at the Tekom conference in Germany. My next stop was Paris where I participated in an event with our partner, Antea, entitled Forum Technical Communication Suite 2010, where I presented on various topics, including the impact of Social Media in Technical Communication. From there I headed over to Amsterdam where I presented alongside our partner Sabern, on our Adobe Technical Communication Suite, in our Adobe offices.
One presentation in particular that resonated well wherever I went was "From Static Help to Community-based User Assistance," where I started talking about how traditional Help has remained static for 20 years and yet so many revolutions have taken place along the way, namely Social Media, Explosion of Information (i.e. user-generated content), Search, Video and Mobile, and then provided practical ways and examples of how we should leverage of all these trends moving forward.
I also had the unique opportunity to open up to our customers and share some of the exciting things we are working on for the next major versions of our Technical Communication products, including FrameMaker 10, RoboHelp 9 and the whole Technical Communication Suite 3 software.
The thing I’m most excited about now that I’m back, is the way in which our customers will be able to leverage the upcoming functionality in all of these tools for creating the next generation of Community-based User Assistance, which will include experiences end-users have come to expect because of all these revolutions.
The good news is that I now have the green light from my team to start blogging and posting short videos on Adobe TV about what you can expect in FrameMaker 10, RoboHelp 9 and unique features in the Adobe Technical Communication Suite 3.
My next blog post will be the first of many posts dedicated to sneak peeks.