The Story of the Adobe Technical Communication Suite 3 Launch as told by Storify

I know it has only been a couple of days since the Adobe Technical Communication Suite 3 launch, but I wanted to thank everyone who has read our blogs, watched our videos, ReTweeted, Reviewed our new apps, and shared our news on Facebook, LinkedIn and other social networking sites.

I truly appreciate you support and I hope you are as excited as we are about all the new features.

If you follow me on Twitter or Facebook, you know how much I love discovering, testing and talking about new Social Media technologies. is one such new idea that I’m really impressed with and excited about. Storify is in beta, but the team was kind enough to let me in on the beta program.

Storify is a curation tool, that allows you to tell a story using social media such as Tweets and Facebook updates, photos from Flickr and videos from YouTube, and more. You search multiple social networks from one place, and then drag individual elements into your story. You can re-order the elements and also add text to give context to your readers.

I’ve been looking for the right opportunity to build a story using Storify, and what better than to use Social Media to tell the story the launch of our TCS 3, FrameMaker 10 and RoboHelp 9, from my trip to Europe, where I showed the first sneak peeks, to what the Press is already saying about our tools. I hope you like it and thanks again for your support.




  • Scott McCallum

    I attended one of your sessions at the 2009 STC conference in Atlanta, and I’m hoping you can help me. I’m new to RoboHelp and just ordered version 8 on January 6th. RoboHelp 9 was released a couple of days later, and I’m feeling like I was hustled. The vendor who I purchased it from says I cannot return the software, and I have to buy an upgrade for $400. Adobe also says I would have to purchase an upgrade because my company hasn’t purchased an upgrade policy though Adobe. This is the first time I’ve run into this problem with any software company, and is the worst customer service I’ve ever had. Is there anything I can do?

  • Scott McCallum

    @Scott McCallum

    I just wanted to update my previous comment for the readers of your blog. This ended up being a communication issue that RJ and the Adobe team quickly fixed. Adobe redeemed themselves with the world-class customer service provided by RJ and Tom. Thanks again!

    • RJ Jacquez

      Thanks for taking the time to post a update and I’m glad we were able to help you. Thanks for using our products and have a great weekend.


  • thanks RJ, it’s very useful!

  • thanks RJ, it’s very helpful!

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